Refund policy

Return and Refund Policy

Last Updated: October 15, 2026

At 3152375 CANADA INC. (operating as p0fktm-9y.myshopify.com), we take pride in helping you transform chaotic spaces into beautifully organized sanctuaries. Whether you rely on our slim crevice storage cabinets to maximize tight gaps, our heavy-duty suction cup hangers to keep counters clutter-free, or our durable laundry baskets to simplify wash day, your satisfaction is central to everything we do.

If a product does not live up to your expectations or arrives damaged during transit, we are here to set things right. Please review our detailed Return and Refund Policy below.

1. 30-Day Return Window

We offer a 30-day return window, which means you have 30 days after receiving your item to request a return.

To be eligible for a standard return:

  • The item must be in the same condition that you received it: unworn, unused, unwashed, and unassembled.

  • Products such as laundry baskets or crevice cabinets must show no signs of permanent wear or assembly stress.

  • Suction cup pendants and mounting accessories must include all original silicone pads, mounting plates, and hardware.

  • The product must remain in its original packaging, complete with tags, manuals, and protective inserts.

  • You must present the receipt, order confirmation email, or proof of purchase.

2. How to Initiate a Return

Starting a return is quick and easy:

  1. Contact our customer care team via email at [email protected].

  2. Include your full name, order number, a brief explanation of why you wish to return the item, and photos or videos if the item is defective or damaged.

  3. Once your return request is reviewed and approved, our support representative (Lorna Davies) will provide you with a return authorization and specific mailing instructions.

  4. Ship the package to our dedicated returns facility:

    Returns Department – 3152375 CANADA INC.

    Attn: Lorna Davies

    Address: 4226 Judge Drive, Cobble Hill, BC, V0R1L3, Canada

Please note: Items returned without prior return approval will not be accepted or processed.

3. Return Shipping Costs & Fees

  • Customer Preference Returns: If you are returning an item due to personal preference (e.g., changed your mind, selected wrong size/color for your gap storage), you are responsible for paying the direct return shipping costs.

  • Defective, Damaged, or Incorrect Items: If the product arrives damaged, defective, or incorrect due to our error, 3152375 CANADA INC. will cover the cost of return shipping or issue an immediate replacement at no additional charge to you.

  • We strongly recommend using a trackable shipping service or purchasing shipping insurance when returning items valued over $50 USD. We cannot guarantee that we will receive your returned package.

4. Damages, Issues, and Defective Items

Please inspect your order upon receipt!

  • Suction Cup Accessories: Inspect for damaged suction discs or structural cracks.

  • Crevice Storage Cabinets: Check panel alignment, wheels, and frame integrity prior to full assembly.

  • Laundry Baskets: Verify stitching, handles, and collapsible wire frames.

If your item arrives damaged, defective, or incomplete, contact us immediately at [email protected] within 48 hours of delivery. Please attach clear photos showing the damaged product, the packaging box, and the shipping label so we can resolve the issue swiftly.

5. Non-Returnable Items & Exceptions

Certain items cannot be returned:

  • Custom-made or personalized storage units.

  • Clearance, final sale, or closeout items.

  • Products damaged due to improper installation, weight overload (exceeding recommended suction cup limits), or misuse.

  • Gift cards.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item. Alternatively, contact us to discuss exchange options if the item is defective or damaged upon arrival.

7. Refunds & Processing Time

  1. Inspection: Once we receive your returned package at 4226 Judge Drive, Cobble Hill, BC, V0R1L3, Canada, our quality control team will inspect the items.

  2. Notification: We will notify you via email regarding the approval or rejection of your refund.

  3. Payout: If approved, your refund will be processed back to your original payment method within 5 to 7 business days.

  4. Late or Missing Refunds: If you haven’t received a refund yet:

    • Check your bank account or credit card statement again.

    • Contact your credit card company or banking institution; it may take additional processing time before your refund is officially posted.

    • If you’ve completed these steps and still have not received your refund, please reach out to us at [email protected].